Quo (formerly OpenPhone): Features, Pricing and How to Set It Up

What is Quo?

Quo is a cloud business phone system for small and mid-sized teams. It gives you business phone numbers that work in an app on your phone and computer, so you can call, text and manage voicemail without a desk phone or a second SIM card. Until 2025 the product was called OpenPhone, a name you will still see in many reviews and integrations; the rename to Quo did not change the product.

The problem it solves is the gap between a personal mobile and a full call-centre system. Founders and small teams want a professional number that more than one person can answer, with texting, shared history and a record of who said what. Quo does exactly that, and adds AI features such as call transcripts and summaries so the admin after a call takes seconds rather than minutes.

Quo is made by a San Francisco company of the same name (previously OpenPhone Technologies) and runs on the web, iOS, Android, macOS and Windows.

Who it is for

• Small businesses and agencies that want one or more shared numbers for sales and support.
• Sales teams that text prospects and want conversations logged in the CRM.
• Support teams that need a shared inbox for calls and texts with internal notes and assignments.
• Founders and freelancers who want a work line separate from their personal number.
• Remote and distributed teams across the US and Canada.

Quo is not ideal if you run a high-volume inbound call centre with queues, IVR trees and workforce management needs, or if most of your calls are international. Dedicated call-centre tools such as CloudTalk are built for that.

Key features

• Business numbers. Local and toll-free US and Canadian numbers, or port your existing number. Each number can have its own voicemail greeting, business hours and ring rules.
• Shared numbers and inboxes. Assign a number to several team members. Everyone sees the same calls, texts and voicemails, can reply, and can leave internal comments on a thread so handoffs do not get lost.
• Calling and texting from every device. Native apps on iOS, Android, Mac and Windows plus the web app. Calls can be transferred, recorded and placed on hold.
• AI features. Automatic call transcripts, AI-written call summaries and suggested next steps, plus AI-generated text message drafts. Summaries land in the conversation thread so anyone covering the number has context.
• Auto-replies and snippets. Automatic responses to missed calls or after-hours texts, and saved message templates for fast replies.
• Contacts and properties. A shared contact list with custom fields, so a caller’s company, plan or order number is visible when they call.
• Integrations. HubSpot, Salesforce, Slack, Gong, Zapier, Make and a public API, plus email and webhook options. Calls and texts can be logged to the CRM automatically.
• Analytics. Call volume, response times and per-user activity for managers.

Pricing

Quo is priced per user per month, billed monthly or annually, and there is no free plan after the trial. At the time of writing the structure is a starter tier with the core phone and texting features, a business tier that adds CRM integrations, call recording controls and analytics, and an enterprise tier with priority support and custom terms. Exact prices and the features in each tier change, so confirm on the Quo pricing page before buying.

Tier	Typical contents	Who it suits
Starter	Numbers, calling and texting, shared numbers, voicemail, basic integrations	Solo users and very small teams
Business	Everything in Starter plus CRM integrations, call transfers and recording controls, advanced analytics, auto-attendant	Most sales and support teams
Enterprise	Everything in Business plus audit logs, priority support, dedicated onboarding	Larger organisations with compliance needs

Two cost items surprise people: additional phone numbers beyond the included one are billed per number per month, and international calls and texts are charged per minute or per message on top of the subscription.

How to use Quo: step-by-step

1. Start a trial and choose your first number

1. Go to quo.com and start the free trial with your work email.
2. Choose a number: search by area code for a local number, pick a toll-free number, or select Port a number if you want to move your existing business line (you can do this later as well).
3. Download the mobile and desktop apps and sign in. The web app works without installing anything.

2. Register for US business texting

If you will text US customers, Quo will ask you to complete A2P 10DLC registration, a carrier requirement for business texting. You will need your legal business name, address, tax ID (EIN) and a short description of what you text about. Approval can take from a few days to a couple of weeks, and texts sent before approval may be filtered. Start this on day one.

3. Add your team and share the number

1. Open Settings > Members and invite teammates by email. Each member takes a paid seat.
2. Open Settings > Phone numbers, select the number and add the members who should answer it.
3. Set ring behaviour: ring everyone at once, ring in order, or route to specific people during specific hours.

4. Set business hours, voicemail and auto-replies

1. In the number’s settings, set Business hours so after-hours calls go to voicemail.
2. Record or type a voicemail greeting; Quo can generate a spoken greeting from text.
3. Turn on Auto-replies for missed calls and after-hours messages, for example: “Thanks for calling Acme. We are closed now and will reply first thing tomorrow.”
4. Create Snippets for the replies you send every day (pricing, directions, booking links).

5. Connect your CRM and Slack

1. Open Settings > Integrations.
2. Connect HubSpot or Salesforce and choose what to log: calls, texts, voicemails, and whether to create contacts automatically.
3. Connect Slack to post missed-call and new-message notifications into a channel so nothing is missed when the app is closed.
4. For anything else, use Zapier or Make: a new text can create a lead, a new deal can trigger a welcome text, and so on.

6. Work the shared inbox

• Every call, text and voicemail appears in a single conversation thread per contact.
• Use internal comments (visible only to your team) to hand off a conversation or add context.
• Assign conversations to a teammate and mark them done when resolved.
• Add properties to contacts (plan, account manager, renewal date) so the context shows up on the next call.

7. Use the AI features

• After a call, open the thread to read the transcript and AI summary with suggested follow-ups. Edit and save the summary if you want it in the CRM.
• When replying to a text, use the AI draft option to generate a reply from the conversation context, then edit before sending.
• Review summaries at the end of the day to update deals and tickets in one pass.

8. Port your old number (optional)

Open Settings > Phone numbers > Port a number, enter the number and upload a recent bill from your current provider. Keep the old service active until Quo confirms the port is complete, usually within one to two weeks.

Tips to get better results

• One shared number per function. A sales number and a support number with different members and hours keeps routing simple.
• Start A2P registration immediately. It is the most common reason texting “does not work” in the first week.
• Use snippets for everything you type twice. They keep tone consistent across the team.
• Log to the CRM automatically. Manual logging is the first thing people stop doing.
• Set a missed-call auto-reply with a booking link. It converts missed calls into scheduled calls.
• Turn on call recording only where it is legal. Some US states and most countries require consent from everyone on the call.
• Review AI summaries before sending them to customers. They are accurate on the gist and occasionally wrong on specifics.
• Use properties for context. A caller’s plan or order number on screen saves the “can I get your account number” exchange.

Limitations and common problems

• Coverage. Numbers are mainly US and Canadian. If your customers are elsewhere, costs and feature gaps grow quickly.
• Per-seat pricing. Ten users on the business tier is a meaningful monthly bill compared with a single shared VoIP line.
• Texting delays. Until A2P registration is approved, messages can be delayed or blocked. This is a carrier rule, not a Quo bug, but it affects onboarding.
• Call quality depends on your internet. As with every VoIP app, poor Wi-Fi means poor calls. Use the mobile app on cellular data when in doubt.
• No desk phone support. Quo is app-first. Teams that want physical handsets should look elsewhere.
• Advanced call-centre features are limited. Queues, skills-based routing and detailed agent reporting are basic compared with dedicated contact-centre software.

Alternatives

• CloudTalk - call-centre features, global numbers and analytics for larger support and sales teams. See our phone and communication tools.
• KrispCall - virtual numbers in many countries at a lower price point; good for international teams.
• CallHippo - VoIP with a wide range of international numbers and integrations.
• Google Voice - cheapest option for a single user already on Google Workspace, with far fewer team features.
• Dialpad - AI-heavy business phone and meetings platform for mid-sized companies.

If your team also handles customer chat and WhatsApp, pair a phone system with a messaging tool from our customer support and messaging list.

Verdict

Quo is the right choice for teams of two to twenty people in the US or Canada who want a shared business number with texting, clean apps and CRM logging, and who value the AI summaries that remove after-call admin. Start the trial, register for business texting on the first day, set up one shared number with auto-replies, and connect your CRM. If most of your calls are international or you need call-queue management, choose a call-centre platform instead.